Privacy Policy for Maple Kettle Inn
At Maple Kettle Inn, we are committed to protecting the privacy and security of our guests' and website visitors' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website or engage with our services. By using our site and services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our hospitality services. This may include:
- Personal Identification Information: Such as your name, address, email address, phone number, date of birth, nationality, and payment information (credit card details) when you make a reservation, book an event, or purchase services.
- Reservation and Stay Information: Details related to your bookings, special requests, preferences, and feedback during your stay.
- Demographic Information: Information such as your age, gender, and interests, which you may voluntarily provide.
- Technical Data: Includes IP addresses, browser type, operating system, referring URLs, and website usage data collected automatically through cookies and similar technologies when you visit our online platform.
- Communication Data: Information from your communications with us, including inquiries, feedback, and customer service interactions.
How We Use Your Information
We use the collected information for various purposes, including:
- To Provide Services: Processing reservations, managing your stays, providing concierge services, facilitating spa treatments, catering for events, and delivering fine dining experiences.
- To Personalize Your Experience: Tailoring our services and offers to your preferences and ensuring a seamless experience.
- For Communication: Sending reservation confirmations, updates, promotional offers, and responding to your inquiries and feedback.
- For Internal Operations: Managing our business, performing data analysis, audits, developing new services, improving our website, and identifying usage trends.
- For Security and Legal Compliance: Protecting the security and integrity of our operations, preventing fraud, and complying with legal obligations.
Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, IT support, and marketing agencies. These parties are contractually obligated to protect your information and only use it for the purposes for which it was disclosed.
- Legal Requirements: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server environments. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Maple Kettle Inn
2847 Yonge Street, Suite 310
Toronto, Ontario, M4N 2J6
Canada